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Manoj69 Honor Student
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Mic and Headphone jack not working

HP 15-AC168TU
Microsoft Windows 10 (64-bit)

I purchased a brand new computer HP 15-AC168TU through amazon and received two days back.  Microphone and Headjack are working in my computer HP 15-AC168TU.

I checked Sound in Control Panel.

In Playback I can see only Speaker/HP. I can't see Headphone.

In Recording tab, Mic in at front panel (black) the status is "Not plugged in".

 

Since microphone and head jack are not working, Cortana is also not working.

Please help to solve the problem

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Mic and Headphone jack not working

Hey @Manoj69,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with the microphone and head jack in your HP Notebook - 15-ac168tu PC. I can help you with that.

 

This document should assist you with troubleshooting microphone issues.

 

Please let me know the results after following the above. If you are able to clear your issues, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Manoj69 Honor Student
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Mic and Headphone jack not working

Thanks for Microphone suggestion. But the problem seems to be headjak. I can't get sound from my headjack. It may be the reason Cortana is not working. Will you please show some guidelines?

When I click Sound, I get only one device Speaker/HP. Headjack is not available as option

WHen I try to use Cortana, I can't switch it ON. If I do, it goes back to Off when I check it back.

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Mic and Headphone jack not working

This document outlines how to troubleshoot sound issues. Please let me know the results after following the above. If you are still having issues, please let me know the results of each step so I will be better able to assist you.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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Manoj69 Honor Student
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Mic and Headphone jack not working

I did all that. But still the headphone jack shows Not plugged in.

 

Headjack.PNG

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SANTOSHPABRAHAM Student
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Mic and Headphone jack not working

I am facing the same problem. Was ths fixed ?

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Manoj69 Honor Student
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Mic and Headphone jack not working

Not yet. It seems a hardware problem. HP promised to send the technician to us. Don't know when!

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