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Microphone Issues

HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

Hi all,

My microphone has not been working for a couple of weeks now. I have tried all the advice I have found including checking default settings, troubleshooting, updating drivers, uninstalling and reinstalling drivers, using Windows Powershell to check that audio is set to Automatic, disabling sound effects and a remote advisor reinstalled Windows 10 to my device. I also downloaded the BIOS update from July.


While trying these methods, I discovered that my Hardware and Devices troubleshooter had not been able to run since July. I clicked the link in the settings which explained how to run this troubleshooter. I ran it and it said fixes were made, however the troubleshooter is still showing as 'not run since July' and my mic still doesn't work.


I would appreciate any help.

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to the HP support community.


Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

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I am an HP Employee

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