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HP Recommended
HP Envy 15
Microsoft Windows 10 (64-bit)

I’ve been having some troubles with my microphone for a while now, the speakers seem to make a sound at a certain volume as well. When I talk during my class times my microphone is just useless and no one understands what I say with the static frequency that it transmits. I’ve tried all of the trouble shooting and I believe it’s a hardware issue. If a HP employee could help me that would be great, or if another customer resolved it some how that would help too. I really need this laptop to work for my online classes.

2 REPLIES 2
HP Recommended

I posted a similar problem yesterday.  Probably not coincidentally, we have the same Envy Notebook as well.  Hopefully we'll hear from someone at HP soon.

HP Recommended

@Hector-Zuniga @Russell_P-1

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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