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04-07-2020 08:11 AM
Product: HP Envy 360
Operating System: Microsoft Windows 10 (64-bit)
I have uninstalled and reinstalled clean drivers, ran system test (it detects no issue), I have tried using a different microphone and updated my laptop to no avail.
My laptop is around 8 months old. Just in the last few weeks of using my laptop for online classes have I ran into this issue. I can't use my microphone at all because there is a loud static noise, not just when I am talking. Please help me!
1 REPLY 1
04-12-2020 12:32 PM
@quinns Welcome to HP Community!
I understand that you are getting loud static noise from the microphone.
Do not worry. I will try to fix the issue.
Please perform the below steps and check.
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. ( not for Built-in Battery computer )
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)
6) Try to turn on the computer and check, If the issue persists continue next step
Click Start->'Control Panel -> Sound -> Playback ->Select the entry that has Green Checj Over, click Properties. Click Advanced Tab above, unclick 'Allow applications to take exclusive control of this device', click Apply/Ok.
1) Click Start=>Control Panel.
2. Double-Click on the ‘Sound’ Icon
3. Single-click the Speakers to highlight them on Play Tab
4. Click on Properties (bottom right corner)
5. Go to the Enhancements Tab and Click on it
6. Now click "Disable All Sound Effects"
7. Click OK/Apply.
Please update the BIOS.
Keep us posted,
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