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‎10-21-2020 07:16 AM

HP Recommended
Product: HP Envy x360 Convertible 15-dr1xxx
Operating System: Microsoft Windows 10 (64-bit)

My microphone intermittently stops working on my laptop.  My wife has the exact same model and it is doing the same thing.  I have troubleshooted this issue with tech support.  We have reinstalled drivers.  We have reinstalled Windows. Now we were asked to send this computer(s) in for service.  This is why we bought $1500 computers was so that we didn't have these problems!  I can't ship away this computer that I use for work for two months to get serviced.  That is ridiculous especially since it is less than one year old.  Send me a replacement.  The name of this computer is hilarious, because I don't think anyone is "envying" it at the moment. 

1 person had the same question
1 REPLY 1

‎10-25-2020 10:02 AM

HP Recommended

@StevenEF

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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