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‎07-28-2020 06:47 PM

HP Recommended
Product: Hp Envy x360 Ryzen 5
Operating System: Microsoft Windows 10 (64-bit)

Hi, community,

  My microphone isn't working. I don't whether it is a driver issue or hardware issue? When I checked the device manager in Sound, video, and game controller tab "AMD Audio Device" has an exclamation this says there is some error in the AMD audio device. Could please someone suggest some solutions?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2020 07:27 PM

HP Recommended

Hi:

 

See if my suggestion at the link below works for you. 

 

Haven't heard back from either of the other posts with the same issue...

 

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Envy-x360-No-microphone-Model-15M-EE0013DX/m-p/77080...

 

 

View solution in original post

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5 REPLIES 5

‎07-28-2020 07:27 PM

HP Recommended

Hi:

 

See if my suggestion at the link below works for you. 

 

Haven't heard back from either of the other posts with the same issue...

 

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Envy-x360-No-microphone-Model-15M-EE0013DX/m-p/77080...

 

 

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‎07-28-2020 07:40 PM

HP Recommended

Thanks, Paul! This worked for me.

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‎07-28-2020 07:44 PM

HP Recommended

You're very welcome.

 

Thanks for letting me know.

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‎07-31-2020 02:43 PM

HP Recommended

Thank you Paul. I had spent some hours trying to source the issue with the Mic. You solution worked perfectly> 

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‎07-31-2020 03:14 PM

HP Recommended

You're very welcome.

 

Glad you found this discussion, and that it solved the non-working microphone problem.

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