Microphone not working able to hear the audio but not able to talk

[sk30]

My pavailion dv6 laptop has two 3.5mm jacks as in the picture and when i plug in a earphone i could hear the audio but when i try to talk it doesnt work means it doesnt take my voice in and when i plug the ear phone to the other microphone jack it woudnt work then too.  I double checked with my ear phones they are fine and and i went through few forums and did the suggested procedures like opening the sound settings and  changing the default input and etc nothing worked .After all this i tried to use the internal  mic and that doesnt work too but when i literally hit the laptop i see green bars next to internal mic going up all the way(refer to pictures) but not when i talk .

i hope i can resolve this here.

OS- windows 10 64bit (updated few days back )problem persisted with previous OS windows 7 too

Audio drivers - in the pictures  

no of devices it shows when i plugged my earphones - in the pictures 

REPLY FROM HP SUPPORT ASSISTANT LONG BACK 

I read your post and looked at the screenshots you had provided. I understand that you are having an issue with both an internal and external microphone. I would be happy to assist you. I just need your Model Number (How Do I Find My Model Number or Product Number?). Once I have the proper information I can find out all of the specifications of your Notebook. 

In the meantime, have you tried performing a hard reset.  When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.

Is the microphone and headset integrated or are they separate pieces of equipment? 

Have you tried uninstalling and reinstalling the drivers?

Does it work in any program? 

Have you tried to use the troubleshooting tool?

Did you raise the Microphone volume level?

Have you tried a system restore back to a time when it was working?

Have you done Windows Updates?

Have you done updates with the HP Support Assistant?

Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating.

Here is a document for you called Resolving Microphone Problems - Use the following steps to test, check hardware and connections, update audio drivers, and configure Windows sound settings.

Here is a document from Microsoft called Troubleshooting in Windows and another called Using Automated Troubleshooting from Microsoft. 

If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the Thumbs up icon. You can click the thumbs up icon to show gratitude!  

Please re-post and let me know the detailed results of the troubleshooting steps provided, the answers to the questions above. 

Thank you for joining in!

Have a great day! 

MY REPLY FOR THE ABOVE:

Is the microphone and headset integrated or are they separate pieces of equipment? 

yes, two jacks

Have you tried uninstalling and reinstalling the drivers?

yes i did but it is the same case even now.

Does it work in any program? 

it doesnt in any program.

Have you tried to use the troubleshooting tool?

yes , and no kind of error or anything is hown

Did you raise the Microphone volume level?

yes 

Have you done Windows Updates?

yes if you are talking about windows 10 and i tried to UPDATE ALL the drivers in AUDIO INPUTS /OUTPUTS in DEVICE MANAGER

Have you done updates with the HP Support Assistant?

yes , i update time to time as sson as i get a notification 

my details

so what do i do now ???????

I AM REPOSTING BECAUSE I SEE THAT MY SUPPORT ASSITANT HAS RETIRED AND I AM STILL DEALING WITH THE PROBLEM 

[Jeet_singh · Accepted solution]

Hi @sk30,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. After reading your post I see that you  are having issues with the Microphone and want assistance regarding that. It will be a delight to assist you here.

A superb job was done by doing such exhaustive copious troubleshooting. I am truly amazed by your superlative troubleshooting skills. Kudos to you on that score. It is always a privilege to work with technically competent minds. I see that you have followed all the steps suggested in the previous post and still having the same issue. 

As you mentioned in the post that when you hit on the laptop you could see the green bars moving all the way up. This definitely indicates a loose connection, so I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[sk30]

hello jeet,

thanks for the reply .

 i have a question 

ARE YOU SURE IT IS A LOOSE CONNECTION ?if it were a loose connection atleast the internal mic should work right ?

because i ordered an 

KOTION EACH 2.0 3D Virtual 7.1 Channel USB External Sound Card Adapter for PC Laptop Windows Mac OS Linux, AFUNTA Audio Adapter Cable, No drivers Needed

and it is the same case with this too . I dont see any external microphone listed when i connect the above  device and as usual  no microphone working except able to hear the audio .

so my question is if it is a loose connection then it should have worked with above device ?

So what i wanted to ask you is-- is  it because of windows 10 or  some driver issue ?

or

 my product specifications tells that my ports are 

• 1 Headphone-out
• 1 Microphone-in

so is it because my PORTs are older and meant for only 1 way so that is why it isnt working 2 way and working only 1 way if i plug in a 3.5mm ear phones (with microphone  )?

Can you please clarify me whats going on 

thank you 'waiting for your reply 

[Jeet_singh]

Hi @sk30,

Thanks for your response. I really appreciate your effort here. 

my product specifications tells that my ports are 

• 1 Headphone-out
• 1 Microphone-in

so is it because my PORTs are older and meant for only 1 way so that is why it isnt working 2 way and working only 1 way if i plug in a 3.5mm ear phones (with microphone  )?

Can you please clarify me whats going on 

Answering to your question. Before contacting our Phone support, I would suggest you try with a different headphone which has 2 cables and check if it works.

If it fails, then it's a hardware issue and you can contact our HP phone support for available service options.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards