Microphone

[The_Fossette]

@siarblack,

Did you follow all the steps suggested in the below article?

https://support.hp.com/in-en/document/c05942024

If yes, then I recommend you perform a system reset following the steps in the below article.

https://support.hp.com/in-en/document/c04742289

Cheers!

[siarblack · Accepted solution]

Hi @all!
I'd like to share you my sudden solution...

We have connected headphones with mic to check whether it will work, then Speech settings -> Microphone setup your speech recognition button Get Started -> Cortana can't hear me -> Repeat sentence -> Diagnostics finished, Problems found (configure mic) and solved.

Then external microphone worked normally in apps, but after we disconnected external microphone internal microphone has started to work normally in apps.
I don't know what exactly helped so presented you the whole flow.

Hope this solution can halp someone else ))

[microfoon]

yes.... it seems to work indeed!!!!

First, I tried via your way, but I could not click 'get started' at microphone. 

Then I tried the same via the configuration screen; set a microphone. 

I don't understand why, but now it works. 

I can image it will happen again, it worked before a some rare moments, but hopefully with this method I can fix it every time!!!

many thanks all for your help!!

[microfoon]

It does not always fix it unfortunately 😞  -  it worked 2 times so far. Since then.. no.. 

still strange how it sometimes works, and sometimes doesn't... 

but at least we have learned more it which direction to search the solution

[The_Fossette]

@microfoon,

I recommend you perform a system reset following the steps in the below article.

https://support.hp.com/in-en/document/c04742289

Cheers!

[Schmitty12]

I have the same problem but my microphone cuts in and out with respect to the position of the screen. In other words, when  I open the lit all the way, the microphone doesn't work. but as I start to close it, say 1/4th the way, it starts to work. So my problem is an internal connection somewhere.

[The_Fossette]

@Schmitty12,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[microfoon]

One more solution!!!:

1. press: windows symbol + G. 

a game tool opens, in which you can record your screen. 

2. start recording: if you get a message that the computer can't hear you, follow the instruction and it is fixed!!