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microfoon
Level 1
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Message 1 of 18
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Solved!

Microphone

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HP Pavilion 15-cs2350nd
Microsoft Windows 10 (64-bit)

I am totally lost: microphone works, but doesn't work... 

I did every check, it is all good:

- realRtek audio lastest system installation

- no audio problems detected in HP audiotest

- in settings, audio, the microphone WORKS

- in all tools, like teams, zoom, skype: it does not work, see  example in this skype test.

 

microfoon probleem.png

- windows is up to date

- I checked the privacy: all apps have access to the microphone. 

- i went through the virtual assistent tests, did it all, and all seems ok.

 

And then, this afternoon: it worked, suddenly. I don't understand why though. I did a call in Zoom, it worked in Skype. But then I switched off, had another call tonight, and... it did not work again... WHY???????? is it a firewall thing? It seems to be blocked somewhere centrally. 

1 ACCEPTED SOLUTION

Accepted Solutions
siarblack
Level 2
7 7 1 3
Message 12 of 18
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Hi @all!
I'd like to share you my sudden solution...

We have connected headphones with mic to check whether it will work, then Speech settings -> Microphone setup your speech recognition button Get Started -> Cortana can't hear me -> Repeat sentence -> Diagnostics finished, Problems found (configure mic) and solved.

Then external microphone worked normally in apps, but after we disconnected external microphone internal microphone has started to work normally in apps.
I don't know what exactly helped so presented you the whole flow.

Hope this solution can halp someone else ))

View solution in original post

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The_Fossette
HP Support Agent
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Message 2 of 18
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@microfoon,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the microphone is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Did you try recording using the Mic?
  • Is the Mic working in Windows?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

 

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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microfoon
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Message 3 of 18
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 * voicerecording: does not work.

* checking microphone in windows: How do I do that?

 

 

 

voicerecorder.pngvolume mixer.png

 

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siarblack
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Message 4 of 18
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Hello! I have the similar problem on laptop HP Pavilion Laptop 15-cs2xxx.

Mic is working  in windows Properties - Sound - Test your microphone and Sound - Recording tab, but system doesn't provide the sound to any app. The significant issue is that in Privacy Settings - Microphone - Choose which apps can access your microphone - there are only 2 apps in the list:

e0556f5c-bfff-404d-b489-2121f6fd3cbb.jpg

Web viewer and Cortana. I only can assume that the mic problem is related to this issue.

Realtek Audio driver was successfully updated yesterday via HP Assistant - no effect.

 
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The_Fossette
HP Support Agent
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@microfoon,

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c05942024

 

In which application/software you are facing the issue? @siarblack.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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siarblack
Level 2
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Message 6 of 18
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@The_Fossette, as I wrote - I don't receive mic signal in any app. I have tested Skype, Telegram, Chrome, 3rd-party audio recording software.

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The_Fossette
HP Support Agent
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@siarblack,

 

What is the exact model for your computer?

What is the operating system you are using?

 

Cheers!

The_Fossette
I am an HP Employee

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PAoutdoorsman69
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Message 8 of 18
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When I click on the volume icon there is no "Recording" Selection.

 

I am unable to set up microphone either in walking through the set up process.

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The_Fossette
HP Support Agent
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Message 9 of 18
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@PAoutdoorsman69,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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siarblack
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Message 10 of 18
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@The_Fossette

This is HP Pavilion 15-cs2021ur, Windows 10.
Do you have any ideas why I don't have applications in the mic privacy setting?

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