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- HP Community
- Notebooks
- Notebook Audio
- Re: Missing Speakers and Microphone

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03-13-2025 02:21 PM
I completed a diagnostic for my audio components on my HP Pavilion Laptop and received the following response to the Speakers and Microphone:. "no speakers, no microphone detected. In orange letters the following error message was noted; Hardware Problem detected. I have Windows 11 Home 64-bit Version: 26100.3476 on my computer.
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Accepted Solutions
03-18-2025 04:48 AM
I have searched for the Intel(R) SST Audio Controller driver that matches your device's hardware ID via the Microsoft Update Catalog channel, and it turns out that Intel does not provide a driver for Windows 11. I have also checked all the hardware IDs in the .inf file.
Open 'device manager', expand the System devices category, right-click on the Intel(R) SST Audio Controller driver, then click 'Update driver', select 'browse my computer for drivers', then select 'let me pick from a list of available drivers on my computer', then select the audio controller driver named High Definition Audio Controller.
03-18-2025 04:15 AM
Wait a minute, I'm checking the hardware ID of your laptop's Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller. Because on the official HP website, there is only a version for Windows 10.
It's downloading, when it's finished I'll help you.
03-18-2025 04:48 AM
I have searched for the Intel(R) SST Audio Controller driver that matches your device's hardware ID via the Microsoft Update Catalog channel, and it turns out that Intel does not provide a driver for Windows 11. I have also checked all the hardware IDs in the .inf file.
Open 'device manager', expand the System devices category, right-click on the Intel(R) SST Audio Controller driver, then click 'Update driver', select 'browse my computer for drivers', then select 'let me pick from a list of available drivers on my computer', then select the audio controller driver named High Definition Audio Controller.
03-23-2025 09:52 PM
Thank you very much for the recommendations. I tried 3 times and received a message stating " there are no devices, (speakers or microphone on my computer). I checked setting and it states there is no output devices. I am not sure which update caused them to fail. I will check with Microsoft regarding the last message, It also states their is a hardware problem. Thank you. Greatly appreciate your time and recommendations.