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‎06-04-2017 05:44 PM

HP Recommended
Product: HP Envy Touchsmart m6 Sleekboo
Operating System: Microsoft Windows 10 (64-bit)

My laptop needed an update and a restart. So I did just that. Upon start up, a dialog box pops up saying something couldn;t be executed because there was a problem with the "vcruntime140.dll". It so happens that the speaker sounds different too. The volume has become low and it sounds very muffled & distant, like as though something else is missing. I tried checking the speaker settings and all, but nothing makes a difference. Why are the speakers way off after an update ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2017 05:54 PM

HP Recommended
@ReeD7 wrote:

... Why are the speakers way off after an update ?

@ReeD7

 

Welcome to HP Support Forum. We ALL wish Microsoft to answer this question. Please downlowd and install the following driver

 

                http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎06-04-2017 05:54 PM

HP Recommended
@ReeD7 wrote:

... Why are the speakers way off after an update ?

@ReeD7

 

Welcome to HP Support Forum. We ALL wish Microsoft to answer this question. Please downlowd and install the following driver

 

                http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-04-2017 06:11 PM

HP Recommended

Thank you so much @banhien ! I was going crazy with the sound problem earlier. Now it's finally fixed 🙂 Thanks!

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