My Mircrophone is not working while attending teams meeting

[Ajjutiwari]

Microphone is not working at my teams call. No microphone is getting shown

[zoey7886]

@Ajjutiwari, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a microphone issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Ensure Teams Integration:

• If you have a Teams model Poly headset, make sure the Microsoft Teams desktop application is installed on your computer. Teams functionality may not work if the application is not installed.

Check Connection:

• Verify that your headset is correctly connected to your computer. For Poly headsets, use the provided Bluetooth USB adapter for the best connection and functionality.

Poly Lens App:

• Download and install the Poly Lens Desktop App if you haven’t already. It allows for customization and configuration of headset settings. You can download it from Poly Lens.

Configuration Settings:

• Ensure that your headset is selected as the microphone device in your Teams settings. Go to Microsoft Teams > Profile Picture > Settings > Devices and select your Poly headset for the microphone input.

Firmware Update:

• Check if your headset has the latest firmware installed using the Poly Lens App to ensure optimal performance.

Audio Settings on the Computer:

• Check your computer’s sound settings to ensure the headset's microphone is selected as the input device. On Windows, go to Start > Control Panel > Sound > Recording and set your Poly headset as the default device.

USB Adapter:

• If issues persist, unplug and replug the Bluetooth USB adapter. Ensure it is properly seated in the port and recognized by the computer.

Sensor Reset:

• If your headset sensors are not responding as expected, you may need to reset them using the Poly Lens App.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,