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‎07-27-2019 05:09 PM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

My Computer was updated on the 24th of July and while watching videos I noticed even at 100% volume it isn't as loud as it used to be. So i ran all kinds of checks and it still isn't working so I want to know how to fix this so I can hear my videos again because they are still very quiet.

Product Number: X0H86UA#ABA

Product Name: HP Laptop

Operating System: Windows 10 Home 64-bit

1 person had the same question
2 REPLIES 2

‎07-27-2019 06:54 PM

HP Recommended

@GameGeek34 

 

Your machine is an HP Notebook - 15-ay041wm. Its specs

 

     https://support.hp.com/ca-en/product/HP-15-ay000-Notebook-PC-series-(Touch)/10862302/model/11830175/...

 

Please download and do a CLEAN install the following software

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe

 

Regards.

BH
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‎07-27-2019 08:15 PM

HP Recommended

All that pops up after installation is a command black box.

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