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Solved!

My internal microphone does not work now.

HP Recommended
Pavilion 15-cw1xxx
Microsoft Windows 10 (64-bit)

Hi folks.  I have had this new Windows HP laptop since Jan 2020 and it is now out of warranty but still within a year's warranty at PC World in UK. However, I am still self isolating and don't wish to leave the house yet.  The internal microphone is not working. I have done all the checks listed and even went through a check on line with Microsoft and did all they asked. All drivers are updated.  The volume levels are checked. But in the section where it says "Test Microphone" you can't!  The words are not linked to make me able to click on it to actually test the microphone.  Meanwhile on Messenger video/Zoom etc no-one can hear me scream!  It did work, for a month or two.  SOOOO frustrating. Been working on trying to fix this all day!  Thanks if anyone can help!

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@PeckhamRose

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

If you purchased the Notebook in Jan 2020 you are entitled for the 1 year HP Warranty. You can submit a dispute to validate the warranty. Link: https://support.hp.com/in-en/document/c05084516

 

Regarding the Microphone issue, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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KrazyToad thank you for your reply - I am still self isolating so can not get back to PC WOrld.  On Thursday night I turned the laptop off and saw it said there were updates.  Friday morning the updates configured and took about an hour. Hey presto, microphone works now.  That was causing me so much stress and it was after all HP's own issue.  So annoying but all good now. Thanks for responding.

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@PeckhamRose

 

I'm glad you got this issue sorted out

 

Drop us a message anytime you need help

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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