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HP Recommended

I cant ge the sound to work but it has worked before

 

1 REPLY 1
HP Recommended

If you've lost sound on your PC and suspect that it might be muted or the sound settings have been changed, here are some steps you can take to troubleshoot and potentially resolve the issue:

  1. Check Physical Volume Controls:

    • If you have external speakers or headphones, check if they have a physical volume control. Make sure they are not turned all the way down.
  2. Check System Volume:

    • Click on the speaker icon in the system tray (bottom-right corner of the screen) to open the volume control.
    • Ensure that the volume is not set to mute, and the volume level is appropriately set.
  3. Sound Settings:

    • Open the Sound settings in the Control Panel or Settings app (depending on your Windows version).
    • Right-click on the speaker icon in the system tray and select "Open Sound settings."
  4. Device Manager:

    • Open the Device Manager and check for any issues with your sound devices.
      • Right-click on the Start button, select "Device Manager," and look for the "Sound, video and game controllers" section. If there are any issues, there might be a yellow triangle icon next to the audio device.
  5. Reinstall Audio Drivers:

    • Right-click on the audio device in Device Manager and select "Uninstall device."
    • Restart your computer, and Windows will automatically reinstall the audio drivers.
  6. Windows Troubleshooter:

    • Run the built-in Windows Troubleshooter for audio problems.
      • Right-click on the speaker icon, select "Troubleshoot sound problems," and follow the on-screen instructions.
  7. Check Application-specific Settings:

    • If the issue is with a specific application, check its sound settings. Some applications have individual volume controls.
  8. System Restore:

    • If the sound issue started after a recent change or update, consider using System Restore to revert your system to a point where the sound was working.
      • Press Win + S, type "Create a restore point," and select the result. In the System Properties window, click on the "System Restore" button.
  9. Check External Connections:

    • If you are using external speakers or headphones, make sure they are connected correctly to the appropriate audio jack.
  10. BIOS/UEFI Settings:

    • In some cases, audio settings in the BIOS/UEFI might be affecting sound output. Check your computer's manual for instructions on accessing the BIOS/UEFI settings and review the audio-related settings.

If you've tried these steps and still can't resolve the issue, there may be a deeper problem with the hardware or software configuration. In such cases, it might be helpful to consult with your device's manufacturer support or seek assistance from a professional technician.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.