No Audio At all (win 11 24H2)

[Nnablz]

Hello HP Comunity,

So I have a problem. basically I miss click and uninstall my realtek(R) audio driver and I tried to reinstall it. so basically the problem now there is no audio at all after I reinstall the audio driver from HP official Website. is there a fix for this?

[Garp_senchau · Accepted solution]

@Nnablz, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you are experiencing issues with your audio driver after mistakenly uninstalling it. Here’s a step-by-step guide to help you troubleshoot and hopefully resolve the issue:

Recheck Driver Installation:

• Ensure that you have downloaded the correct audio driver for your specific model. Visit the HP Customer Support - Software and Driver Downloads page, enter your model number, and verify you've downloaded the appropriate driver.

Use HP Support Assistant:

• Open HP Support Assistant. It scans your system for software and driver updates and can reinstall drivers.
• Search Windows for "HP Support Assistant" and open it.
• Navigate to the My Dashboard tab, select Updates, and install any available audio driver updates.

Check Device Manager:

• Access Device Manager by searching for it in Windows.
• Find the audio device under Sound, video, and game controllers. If you see a yellow exclamation mark next to it, it indicates a driver issue.
• Right-click the device and select Update Driver Software. Choose Search automatically for updated driver software.

Run Windows Update:

• Ensure all related updates are installed. Sometimes, Windows-specific updates are required for the audio device to work properly.
• Go to Settings > Update & Security > Windows Update.

Restart Your Computer:

• After reinstalling or updating drivers, restart your computer to ensure changes take effect.

Check System Settings:

• Make sure your audio isn’t muted or set to an incorrect output. Right-click the speaker icon in the taskbar, select Open Sound settings and check your output device.

Also, you can refer to this guide: HP PCs - No sound from speakers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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