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I have owned this laptop (refurbished when I got it) since 2020 for my classes and my device is affiliated with Windows 11 Home. Last night, my computer went through an update and when I got on the computer to listen to a recorded lecture, I find out my audio isn't working on my laptop. I clicked on the icon and it said there are no audio output devices on my computer. The audio was working perfectly last night, and now I can't get any sound. I have restarted my computer twice (the second time the update failed and I thought it would fix the audio problem, but it hasn't). I have run the troubleshooting and they are not detecting audio as well. What can I do? I need this laptop for my classes. 

1 REPLY 1
HP Recommended

hi

"I have owned this laptop (refurbished when I got it) since 2020 "

witch one ??

 

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
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