No Conexant audio device could be found

[MiechelR]

Hello, 

This message keeps appearing when I start my computer. Troubleshooting Windows can't fix it. The result is that I have no sound on my notebook. I get the message after I tried to connect my headphones to my Notebook. How can I solve this?

Thank you in advance for your answer.

Greeting,

Miechel

[zoey7886]

@MiechelR, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding missing audio device!  
We're thrilled to have the opportunity to assist you and provide a solution.

 Please follow these steps to resolve the issue: 

Uninstall and Reinstall the Conexant Audio Driver

• Press Windows + X → Select Device Manager.
• Expand Sound, video and game controllers.
• Right-click Conexant SmartAudio (if available) → Select Uninstall device.
• If prompted, check "Delete the driver software for this device" and confirm.
• Restart your laptop.
• Windows should reinstall the driver automatically. If not, install it manually from HP’s support website.

Manually Install the Latest Audio Driver

• Go to HP Support → Enter your laptop model.
• Look for the latest Conexant Audio Driver for Windows 10.
• Download and install it, then restart your computer.

Run Windows Audio Troubleshooter

• Press Windows + I → Go to Update & Security → Troubleshoot.
• Click Additional troubleshooters → Select Playing Audio → Click Run the troubleshooter.
• Follow the on-screen instructions and apply any suggested fixes.

Restart the Windows Audio Service

• Press Windows + R, type services.msc, and press Enter.
• Find Windows Audio, right-click it, and select Restart.
• Do the same for Windows Audio Endpoint Builder.

Update Windows

• Go to Settings → Update & Security → Windows Update.
• Click Check for updates and install any available updates.

Check for Disabled Audio Devices

• Right-click the sound icon in the taskbar → Select Sounds.
• Go to the Playback tab → Right-click an empty space and check Show Disabled Devices.
• If Conexant SmartAudio is listed but disabled, right-click and enable it.

Take care, and have an amazing day! 
 

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Regards,