No Internal Microphone Driver in Envy x360

[code111]

I just looked up your model, it has an intel processor correct? The method I provided was for models with an AMD processor. But looking at the driver page for your laptop, there isn't any specific drivers for the microphone which leads me to believe the microphone driver is handled the same way, by the graphics driver.

The method I used to solve for my own machine, was to go to the device manager, uninstall the graphics driver (for you this would be the Intel High-Definition Graphics Driver or the Nvidia High-Definition Driver). After rebooting your PC, open HP Support Assistant, run a driver update check and allow it to download and install the correct graphics driver for your PC.

You could also manually download the latest driver for your specific laptop, if you have the latest version of windows 10 (version 2004) it would be one of the July 13 drivers. I'm not exactly sure which one though, so using the support assistant may be best.

[kaeli_d]

I have no idea what the cause is (tried downloading the intel & NVIDIA driver updates - both "not compatible with the OS" despite appearing on the device & OS specific driver menu).

But I just pressed the "scan for hardware changes" button in Device Manager and a microphone appeared on the list! 

So weird. Maybe worth mentioning if anyone has similar non-AMD issues.

Thanks for your help!

[praveen196]

@kaeli_d Welcome to HP Community!

I understand your concern. 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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