No Sound after sleep mode

[Nakulpc]

My laptop audio is not working once the laptop goes into sleep mode.  When I did audio diagnosis using HP support assistant, I'm seeing below message

Trouble shoot is showing below message

After checking sound settings, it is showing below message

I have not plugged in any earphone to my laptop. The issue gets resolved if I restart my laptop.

Could anyone help on this issue?

Thanks in advance.

[ub6424]

Hello @Nakulpc 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

best regards

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[Nakulpc]

Hi @ub6424,

Below is the product number : Product number: 4X7E1PA#ACJ

Regards

Nakul P C

[ub6424]

Hello @Nakulpc 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.09 Rev.A

12.3 MB

Mar 15, 2022

Download

(2) Go to windows device manager and uninstall all audio devices ( don't reboot ! )

(2) Update audio

Realtek High-Definition (HD) Audio Driver

6.0.9132.1 Rev.C

93.6 MB

Apr 23, 2021

Download

(3) Reboot and test again

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️