No audio coming out of Spectre x360

[Cat1200]

My sound icon has a red cross and no sound comes out of my PC when I watch a video with sound.  What can I do to fix this?

[rstercken]

Hi! I had a similar problem. I'm not sure if mine is exactly yours.

In my case, a system restart solved the problem until the next time it showed up.

HP's automatic test program didn't help because if the problem was not one of those known before, it immediately pointed to hardware problems. The testing it performed was too simple to discover the cause.

In my experience, the sound output control is very complex. It depends on if you are using speakers or headphones, on the state of the audio off switch (in the F6 key) and on windows volume control.

After some time and a lot of hesitation, my definitive solution was a complete reinstalation of the machine's software (Windows 10 OS, drivers, programas, etc. etc.). After that, the problem didn't show up again.

Best luck!

[Alex-A]

I had a similar problem. I was not getting any audio out of my Bang & Olufson speakers. Long story short I found that in my system drivers, there's a driver named "Intel Smart Sound Technology". When I rolled back this driver to its previous version, my sound came back.

The driver I am referring to is found under the System drivers, not the audio drivers where Realtek driver resides.

Hope that helps

[Barbara-Ann1]

I have no audio at all not even after trying all the delete driver, reinstall this and that and certainly not after signing off and restarting. I have been at this all day. Updates after updates to since I had to rest my computer back to factory set.

[Xavieur]

I have an adaptor that I plug into the USB 3 port on the right side of the laptop.  It is for my second monitor, and USB2 connectors.  Anytime it is plugged in or anything else, the audio immediately stops from the laptop.  How can the laptop speakers always be connected?  Or is this a hardware defect?

[EW2S]

I've done the "solution" but the speakers still don't work.

[The_Fossette]

@EW2S,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!