No audio output device is installed and no driver supported in this driver package

[edwardwong]

Hi guys,

I have a HP OMEN-15ce003na. Afther update yesterday, my audio dosen't work and there is a red cross in the audio tag. It shows 'no audio output device is installed'. And in my audio playback  nothing is installed.

After seeing troubleshooting methods from other posts, I go to HP official site to download the new audio device. However, when installing the device, I get a message as 'Error code:-0001 No driver supported in this driver package'.

Thanks so much if you happen to know the solution for this problem!

[DivineGhost]

I am having the same issue so I contacted Hp and they tried but they couldn't resolve the issue. I was told by the tech that, they ve communicated with Microsoft and they will sent another update within 24-48 hrs to rectify the problem so i am waiting for that update. 

[edwardwong]

Thanks very much! Hope this problem can be solved

[edwardwong · Accepted solution]

The solutions in this post from works for me. Thanks the authors! https://h30434.www3.hp.com/t5/Notebook-Audio/Realtek-Audio-doesn-t-work-with-an-1809-update/m-p/6858...