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‎04-15-2021 11:58 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I have no sound on my computer. It says there is no sound device installed. Nothing shows up in the device manager under sound. I have tried updating drivers, but it says that there is no device installed. I tried a factory reset, but it still says there is no audio device installed. I have the extended warranty, but when I try to open a support chat, it says "Support session cannot be started."

2 people had the same question
1 REPLY 1

‎04-18-2021 10:28 AM

HP Recommended

@MommaDemon

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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