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No audio output device is installed

HP Recommended
HP Envy
Microsoft Windows 10 (64-bit)

I have no sound on my computer. It says there is no sound device installed. Nothing shows up in the device manager under sound. I have tried updating drivers, but it says that there is no device installed. I tried a factory reset, but it still says there is no audio device installed. I have the extended warranty, but when I try to open a support chat, it says "Support session cannot be started."

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • What is the product number of your device? Use this link to find it:

Keep me posted for further assistance.

I am an HP Employee

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