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04-15-2021 11:58 AM
I have no sound on my computer. It says there is no sound device installed. Nothing shows up in the device manager under sound. I have tried updating drivers, but it says that there is no device installed. I tried a factory reset, but it still says there is no audio device installed. I have the extended warranty, but when I try to open a support chat, it says "Support session cannot be started."
04-18-2021 10:28 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
I am an HP Employee
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