cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Ginger25
New member
3 2 0 0
Message 1 of 5
852
Flag Post

No audio with LG External monitor

HP Recommended
Microsoft Windows 10 (32-bit)

Hello,

I recently lost audio with my LG External monitor.  I have an HP pavillion laptop.  I still have audio on the laptop, but not through the monitor.  I have tried all the tips I can find...including updating drivers etc.  I ran a troubleshooting scan and it said there was the following problem: Generic, Audio Driver, Not fixed." Help!  I am not sure what to do to fix this.  Thank you!

4 REPLIES 4
banhien
Level 19
Level 19
95,713 64,427 12,403 21,354
Message 2 of 5
Flag Post
HP Recommended

@Ginger25 

 

What is your LG External monitor ? Does it have speakers ? How do you connect them ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Ginger25
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks for trying to help!  No, I do not have external speakers set up.  The monitor is the LED LCD.  (This is per the owner's manuel cd rom.) Another thing to note:  I tried to run an older HP laptop with the monitor and had the exact same experience. I tried all the tips from this video https://www.youtube.com/watch?v=7AAHBMx1UWI as well as a couple of other help feeds. I did try hooking up headphones to the monitor and I DID have sound through them. I hope this might be helpful!  Thank you.

Chapters00:00 - Intro00:14 - Step 1: Reset the HDMI cable connection01:02 - Step 2: Set the HDMI sound output as default01:42 - Step 3: Troubleshoot Windows ...
Was this reply helpful? Yes No
banhien
Level 19
Level 19
95,713 64,427 12,403 21,354
Message 4 of 5
Flag Post
HP Recommended

@Ginger25 

 

Again, I need to know what is the model of your LG monitor ? Does it have speakers ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Ginger25
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Oops!  Long day at work when I responded last night.  Here is the model: 27MK60TM-B.  There are NOT built in speakers.  I hope this is the info that you need!  🙂

 

Thank you,

Ginger

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation