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‎09-26-2017 02:33 PM

HP Recommended
Product: HP Envy dv6
Operating System: Microsoft Windows 10 (64-bit)

I have tried downloading probably 10 different drivers for IDT Audio and every time I get an error that says "The hardware detected is not supported by this IDT software package". Any help on how to get the beats audio that was originally on my computer would be greatly appreciated. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2017 11:35 AM

HP Recommended

Hi @mrharancher,

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the audio driver on your computer.

 

I’d love to help!

 

Download and install the driver from the below link and check.

 

http://hp.care/2ythPND

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-27-2017 11:35 AM

HP Recommended

Hi @mrharancher,

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the audio driver on your computer.

 

I’d love to help!

 

Download and install the driver from the below link and check.

 

http://hp.care/2ythPND

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎04-13-2018 12:48 AM

HP Recommended
I have a hp envy | touchsmart 4-1202ea
Operating system: Windows 8.1 64-bit

Same issue as Mrharancher
Can I try the solution provided aswell?

Was this reply helpful? Yes No
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