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‎08-03-2021 01:59 PM - edited ‎08-04-2021 06:03 AM

HP Recommended
Product: Mark HP ENVY Laptop 17-cg
Operating System: Microsoft Windows 10 (64-bit)

After a clean reinstall I'm not getting any audio output from my internal speaker and headphone jack.

I'm using a HP Envy 17 Laptop, with Windows 10 preinstalled, about a year old. (My monitor connected via HDMI does have sound).

I reinstalled my machine 3 times now, the latest was a full factory reset.

All my drivers are up to date and I installed all windows updates.

The components test (f2 on boot) shows the hardware is okay, I can hear the sound.

The Audio trouble shooting gives me an error " Audio services are not responding" but when I check services, the Windows Audio and Windows Audio Endpoint Builder are running start automatically.

The devices are set as default and have the volume up, but when I try to play a test tone, it fails.

Can someone help me? I looked around on the internet, but can only find basic trouble shooting, which I've all tried.

MarkBoots_0-1628078591831.png

 

1 REPLY 1

‎08-04-2021 08:55 AM

HP Recommended

No body?

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