No sound after update to Windows 10

[Andreas1989]

Hello,

yesterday I upgraded my pavilion g6-1103sg to windows 10.

After that the sound adapter in is available but there is no sound output.

I tried uninstalling the drivers and reinstall it, but it didn't help

Can anyone help me?

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer would be to try this driver and see if it works on your model...

This package contains the driver that enables the IDTHigh-Definition (HD) Audio in supported notebook models that arerunning a supported operating system.

File name: sp63555.exe

If that doesn't work you can try this...

1. Select IDT High Definition Audio CODEC on Device Manager.

2. Select Driver tab.

3. Click Update Driver... button.

4. Select  -> Browse my computer for driver software.

5. Select -> Let me pick from a list of device drivers on my computer.

6. Select  High Definition Audio Device (Not  IDT High Def...  this is important.) and click Next.

    Warning message appears, but reply Yes.

7. ! Windows has successfully update your driver software.

8. Reboot the PC

Key is step 6.

[Andreas1989]

Thank you for reply.

I tried both, but it didn't help.

Do you know a way to test if it is a hardware defect?

I haven't used the notebook for a half year and yesterday I installed direclty a fresh win 10 with new ssd.

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I wouldn't know how to test it for a hardware defect.

I would install the supported operating system (windows 7 64 bit), and see if the sound works on W7.

Many folks having issues with the IDT audio on some PC's after installing W10.

[Andreas1989]

Ok, I have tried the second hint again, but deinstalled all devices before that. Now  it works fine.

I have another problem 😞

On startup the windows Icon appears, then the WiFi led on F12-Key turns from orange to white and then the screen gets black for 1 minute. After this minute it starts normaly...

This happens on every start.

Is there a way to analyze this?

Edit:

Sorry I see it's the wrong topic I posted this. I will create a thread in "Notebook Boot and Lockup"

[Paul_Tikkanen]

Glad the audio is working.

Unfortunately, I wouldn't know what to do about the other issue.

[Kryptor]

Thanks installing sp63555 worked like a charm. light's back on.

[Paul_Tikkanen]

You're very welcome.