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BlancheL
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Solved!

No sound after updates

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HP Laptop

I ran updates & lost sound. I have done everything stated to solve the problem, but still no sound.

 

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iomare
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Do you have the lates 1809 version of Windows 10. Press WinKey + R and type winver

Is this the driver you have reinstalled:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-bs000-laptop-pc/15551412/model/1690...

 

David

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iomare
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Hi,

Can you provide a model or product number for further help (not serial). Here is how to find it:

https://support.hp.com/my-en/document/c00033108

 

What kind of updates? You have reinstalled the driver? What have you tried?

 

Let us know,

David

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BlancheL
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Pro# 1WP51UA

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BlancheL
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updates were the ones required by HP.  Uninstalled/reinstalled.

 

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iomare
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Message 5 of 5
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HP Recommended

Do you have the lates 1809 version of Windows 10. Press WinKey + R and type winver

Is this the driver you have reinstalled:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-bs000-laptop-pc/15551412/model/1690...

 

David

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