No sound after upgrading Pavilion x360 laptop to Windows 11

[pixelriffic]

Been pretty happy with my HP Pavillion 360 notebook since I bought it just over two years ago. Windows 10 kept popping up with a recommendation to upgrade, so I did. Big mistake apparantly, as there is no sound driver support for this hardware on Windows 11. Unfortunately, I let too much time pass, so the automated rollback is no longer an option. The only option offered is a clean install of 10. Ugh!!!

Some Googling quickly made me realize I am not alone in this.  

Special thanks to Microsoft for recommending the upgrade on a machine that does not fully support it. Awesome job folks! And how bout that driver support from HP? Great job in future proofing!!! Keep up the fine work on supporting your past customers!

[Raj_05]

Hi @pixelriffic,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing no sound after upgrading your Pavilion x360 laptop to Windows 11, there are several steps you can take to troubleshoot and resolve the issue. Please follow these troubleshooting steps.

• Check the volume settings: Make sure the volume is not muted or set too low. You can adjust the volume by clicking on the speaker icon in the taskbar and dragging the volume slider.
• Update audio drivers: Outdated or incompatible audio drivers can cause sound issues. Go to the HP support website and search for the latest audio drivers for your specific model of Pavilion x360 laptop. Download and install the drivers, then restart your laptop and check if the sound is working.
• Run the Windows audio troubleshooter: Windows has a built-in audio troubleshooter that can automatically detect and fix common sound issues. To access it, right-click on the speaker icon in the taskbar, select "Troubleshoot sound problems," and follow the on-screen instructions.
• Check audio device settings: Right-click on the speaker icon in the taskbar and select "Open Sound settings." Under the "Output" section, make sure the correct audio device is selected as the default playback device.
• Disable audio enhancements: Some audio enhancements or effects can interfere with sound playback. In the Sound settings, click on "Device properties" under the "Output" section, go to the "Enhancements" tab, and check the box to disable all enhancements. Apply the changes and test the sound.
• Test with headphones or external speakers: Connect a pair of headphones or external speakers to your laptop and check if you can hear sound through them. If the sound works with headphones or external speakers, the issue may be with the laptop's built-in speakers.
• Check for hardware issues: If none of the above steps resolve the issue, it's possible that there is a hardware problem with your laptop's speakers.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[pixelriffic]

Thanks for the reply.  I have already tried all these things.  The fact is that the sound hardware in this laptop has no Windows 11 driver.  If you actually checked the support website, you will see that there are only Windows 10 drivers for this laptop.  

It does not show as a functional device in device manager.  Volume cannot be changed when the sound card is inactive btw.  I have even tried to install the old 10 drivers to no avail.  In a somewhat comical irony, this was promoted as a media notebook, with official Bang and Olufsen speakers.  Lol!  Oh well..... Live and learn.  

Unless HP decides to deliver a driver, this is abandoned hardware.  A warning before upgrading HP, or any other computer to Windows 11 without confirming hardware compatibility.  

[Raj_05]

Hi @pixelriffic,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support