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01-06-2021 03:21 PM
Product: HP Laptop - 15s-eq1510sa
Operating System: Microsoft Windows 10 (64-bit)
I unplugged a USB Audio Device and HDMI (Nothing was playing), and now no sound comes from the laptop speakers. I have tried restarting, BIOS restart default settings, HP Support Assistant. Please be advised that the sound still work with the USB Audio Device and Headphones work fine.
In device manager the 3 devices are:
AMD Audio Device
AMD High Def Device
Speakers seem to be using Realtek
Please can you help?
2 REPLIES 2
01-07-2021 03:31 AM - edited 01-07-2021 03:41 AM
I had the same problem, after going though all the diagnostics and troubleshooting on the Audio, it achieved nothing including uninstalling and reinstalling the RealTek Audio driver
So finally I went to the Control Panel \ Advanced Recovery Tools \ .... \Restore system files and settings I restored drivers from an earlier data point (3 days earlier). This fixed the issue
Note. I did another update of all the latest drivers and the problem reoccurred, so I had to do the restore again. So I believe there is either a corrupt driver or incorrect driver in the latest updates
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