No sound

[OutputSound]

no sound on speakers, on phones. Just on my external monitor with HDMI plugged. It says the drivers are updated ... 

[ub6424]

Hello @OutputSound 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Bluetooth USB>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[OutputSound]

OS Name - Microsoft Windows 10 Pro

Version - 10.0.19044 Build 19044

System Model -  HP EliteBook 840 G8 Notebook PC

System SKU -  4S0G1EC#AB9

Processor - 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz, 2611 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date - HP T37 Ver. 01.10.00, 15/07/2022

<Sound, video and game controllers>

[ub6424]

Hello @OutputSound 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Chipset Device Software

10.1.18800.8277 Rev.A

0.7 MB

Nov 5, 2021

Download

Intel Management Engine Driver

2212.15.0.2669 Rev.A

275.3 MB

Apr 20, 2022

Download

(3) Reboot

(4) Download and install / update

Realtek HD Audio Driver

15.9305.6815.70 Rev.N

465.0 MB

Mar 3, 2022

Download

(5) Reboot and test

(6) Please report your results

[OutputSound]

didn't work 😞

is this ok ?

[OutputSound]

the bluetooth JBL speaker is working now ... yesterday it wasn't

[ub6424]

---

@OutputSound wrote:

the bluetooth JBL speaker is working now ... yesterday it wasn't

---

Hello @OutputSound 

that's a first step.

[ub6424]

Hello @OutputSound 

Take time and follow official guide from Microsoft:

Fix sound or audio problems in Windows

Kind regards

[ub6424]

Hello @OutputSound Please report your results

[OutputSound]

Hi, sorry for the late answer...

I downloaded the 'PC HELPsoft driver updater' , ran and updated as the app suggested and afterwards it works perfectly

Thank you for your time 🙂