Notebook not recognizing speakers input output device

[tannyar]

Hello,

I have an HP Envy Notebook, Product number: 5XK97UA#ABA.  It no longer plays any sound, even using the headphones jack.  When I did diagnostics and troubleshooting nothing worked.  It says I do not have any input or output devices.  So I went into Device Manager, followed some troubleshooting tips, no success.  I uninstalled all the audio drivers and when I reboot they are back.  I updated all the drivers from the HP support site and did a hard reset, then checked updates and hp assistant for drivers again. 

[ub6424]

Hello @tannyar 

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) ) 5XK97UA#ABA <- correct ?

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results