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‎11-26-2021 01:57 AM

HP Recommended
Product: HP Pavilion x360 - 14-cd0077tu
Operating System: Microsoft Windows 11

Post upgrade to Windows 11, sound and micro phone is not working. please suggest driver.

4 REPLIES 4

‎11-26-2021 07:53 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if this W11 audio driver works for your notebook.

 

Restart the PC after installing the driver.

 

6.0.9180.1

 

https://ftp.hp.com/pub/softpaq/sp134501-135000/sp134536.exe 

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‎11-28-2021 04:22 AM

HP Recommended

Sorry to say, it's not helpful. I tried it but the problem remains the same.

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‎11-28-2021 07:14 AM

HP Recommended

Sorry that the W11 driver didn't work.

 

The only other thing I can think of for you to try, would be to see if reinstalling the latest W10 audio driver HP has for your notebook's model series gets the sound to work on W11.

 

6.0.8703.1

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98297.exe 

 

If that doesn't work either, I recommend you contact HP support in India and see if they can help, since I don't work for or represent HP, and volunteer my time to help other forum members such as yourself.

 

Contact HP | HP® India

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‎11-28-2021 08:26 AM

HP Recommended

Hello Paul,

Thanks for your help. Unfortunately even this driver is also not working.  I will try to connect HP customer care. image.png

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