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NIOMTX
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Pavilion x360 microphone not working

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Pavilion x360

The internal microphone doesn't work, the sound when I record in any app like Skype or Zoom is static, I follow the instructions from the link below and there is not an internal microphone array.......need help, this is very frustrating 

 

https://h30434.www3.hp.com/t5/Notebook-Audio/HP-Pavilion-Internal-Microphone-Not-Working/td-p/670026...

 

ight, click or hold tap on the Volume Control icon.

Left click or tap on the “Recording Devices” feature from the menu that pops up.

Right-click on an open space in the “Recording” box and left-click or tap on the “Show Disabled devices” feature.

Right-click again in the “Recording” box and check the “Show disconnected devices” feature as well.

Now in the Recording menu, you will have more icons like External Microphone, Internal Microphone Array, and Stereo Mix. You will need to right click on them and left click on the “Enable” option for each one.

Right-click on the ” Internal Microphone Array” icon and set it to default for the “playback” feature and also set it as a default communication device.

Left click or tap on the “Apply” button in order for the changes to take effect.

Note: If after choosing the Apply button the system stops responding you will have to close the window and try again only this time set the playback feature as default then save your changes and only afterward set it as default communication device.

Right, click or hold tap on “Internal Microphone Array”.

Left click or tap on the “Properties” feature.

Left click or tap on the “Effects” feature.

Check the box next to the “Disable System Effects” feature.

Left click or tap on the “Apply” button again.

Right-click or hold tap on the “Volume Control” icon and left-click or tap on the “Playback Devices” feature.

Right-click on the “Speakers” icon and set it as “default device” and also “Default Communication device” for the system.

Left click on the “Apply” button after you are done.

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KrazyToad
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@NIOMTX

 

Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

Please run a Microphone Test from F2 diagnostic and let me know the results

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio > Microphone

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Rip45
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I have a Pavilion x360 and microphone is not working which makes Zoom impossible. I have done the HP Support Diagnostics which reports that there are no issues with the microphone (wherever it is located!). I tried to run the F@ diagnostic and when the components menu came up, there was no option for "microphone" only "Audio." I am so confused at this point. Where is the microphone on this laptop and why doesn't it work when I do the microphone test in the HP diagnostics. Audio works fine.

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