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‎11-25-2019 12:26 AM

HP Recommended

I can't install the chipset driver, because the installation stops with an "incompatible operating system version" message (could it be Windows XP SP3 unsupported?).

Is there any workaround, or a different version of installation package?

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‎11-25-2019 12:33 AM

HP Recommended

I can't install the chipset driver, because the installation stops with an "incompatible operating system version" message (could it be Windows XP SP3 unsupported?).

Is there any workaround, or a different version of installation package?

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‎11-25-2019 06:56 AM

HP Recommended

Give this one a try...

 

ftp://ftp.hp.com/pub/softpaq/sp27501-28000/sp27532.exe

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‎11-25-2019 02:57 PM

HP Recommended

Nothing to do ... same message... incompatible system version ...

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‎12-01-2019 09:59 AM

HP Recommended

I finally managed to solve the problem:

- First I installed the "wrong" driver sp27325 (the installation was interrupted before completion). At this point in the Device Manager has appeared an exclamation mark near the audio device.

- Then I installed "manually" the correct sp28552 driver, through the ".inf" file. The audio started working.

I don't know why ... I hope it lasts.

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‎12-01-2019 11:55 AM

HP Recommended

That's good news. 

 

Glad you got the sound to work one way or the other.

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