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‎05-23-2018 12:01 AM

HP Recommended
Product: Pavillion X360 Converter

The headphone jack on my Hp laptop has just started not working, it plays sound when headphone aren't in it, vut when i plug them in i get no sound at all.

i have checked and run the tests on it but still no sound, it isnt my headphones as they work on my phone perfectly.

i am using the 3.5mm jack and its under playback settings, please help!!

28 people had the same question
3 REPLIES 3

‎05-23-2018 04:16 PM

HP Recommended

@ImJustFrog

 

Welcome to HP Support Forums. 🙂

I came across your post and would like to assist. 

 

I understand that you have an HP Pavilion x360 series laptop and the headphone jack does not work, You're able to hear sound from the speakers but not through the headphones. You have been fabulous to work with considering your superb technical skills and valuable patience. Kudos to you for that. You have done a remarkable job in troubleshooting this issue. 

 

I would like to know the following information to assist you better:

  • What is the your exact laptop model number? This link will help you locate the model number: https://hp.care/2fzXWAI
  • Did any software changes or updates happen on the laptop before this issue started?
  • Have you tried using another headphone or does this headphone work fine on another computer (if available)?

While you respond to that. I recommend you to perform the steps in detail from this HP document: https://hp.care/2rZkQBt

These steps help in fixing various headphone related issues.

NOTE: Though this link offers steps for Win8, these steps will be helpful for Win10 too.

 

I sincerely hope this fixes the issue. Keep me posted for further assistance.

 

All the best! 🙂

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‎12-18-2019 12:52 PM - last edited on ‎12-18-2019 01:07 PM by Retired

HP Recommended

HP Pavilion - 15-cs3023ca Product number   7YZ62UA#ABL Serial number  [edit]headphone jack won't even go in all the way. These headphones work on all other devices without a problem.  What's the fix ?

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‎12-20-2019 03:59 PM

HP Recommended

@Karan764

 

This seems to be a Hardware issue since the earphone jack does not even go all the way in.

 

I suggest you contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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