Pc freezes when using audio program

[Just_A_Person]

If i wacht i youtube video or something else with audio then my pc freezes at random moments. I waited 10 minutes to see if anything happened but he did nothing so i did a hard reset and when he was started up, there were no errors or anything. But this happens very often when i use something with audio. Does someone know how to solve this problem?

[Jeet_singh · Accepted solution]

Hi @Just_A_Person,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are having issues with your HP laptop freezes while playing audio. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

When did this first occur?

Did you try to update the bios and audio drivers?

Did any software update or windows update cause this to happen? Do you remember?

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Next thing, I would suggest here is to update the Bios, Chipset, audio and Video drivers for your PC from our HP Support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

For more assistance, please follow this link: HP PCs - Computer Locks Up or Freezes (Windows 10, 😎

Let me know how it goes for further assistance.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[Just_A_Person]

Thanks for your help. I updated the drivers and know it seems to work.

[Just_A_Person]

Thanks for your help. I updated the drivers and now it seems to work.

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.