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ashleydana
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Pics and progress

‎09-22-2020 08:48 AM

HP Recommended

Ok so after lots of threads about this issue and after HP Support telling me the ONLY thing they can do is have me send the computer to their "engineers," despite me assuring them that Best Buy ran a diagnostic and found that it was absolutely NOT a hardware issue, here are the steps I have taken. 

 

1. Followed the steps Bylat and Orvy have outlined in these threads https://h30434.www3.hp.com/t5/Notebook-Audio/Mic-and-Speaker-suddenly-stop-working-during-Online-mee...    ,   https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-driver-issues-envy-15m-ee0013dx/td-p/7757580 

       This included uninstalling ALL AMD drivers, using the AMD cleanup tool, re-installing the latest AMD drivers, and restarting the computer

 

2. Disabled the audio auto-enhancement in the audio device settings and in the Bang and Olufsen app. ****interesting note here*** every time the computer is reset, the auto-enhance turns back on. I have to go unselect this option each time the computer resets.

 

3. Paused Windows updates for the max allotted time. 

 

I have included some pictures here of the drivers listed in properties of device manager. Do these seem to match what everyone else has currently? I'm running these on the Envy x360. Was able to run video chat last night without incident. Fingers crossed!

 

AMD high def audio under device manager>sounds video and game controllersAMD high def audio under device manager>sounds video and game controllersAMD audio under device manager>sounds video and game controllersAMD audio under device manager>sounds video and game controllersAMD graphics under device manager>display adaptorsAMD graphics under device manager>display adaptorsRealtek Audio under device manager>sounds video and game controllersRealtek Audio under device manager>sounds video and game controllers

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