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‎01-30-2020 10:20 AM

HP Recommended
Product: Pavilion Laptop 15-ck0xx
Operating System: Microsoft Windows 10 (64-bit)

My Ink'd bluetooth headphones have terrible audio quality -breaking up, delays - totally unusable. The problem still occurs when 

- the headphones are fully charged

- nothing else is running on the laptop

- there is no other load on the wifi system

- the laptop is plugged in

 

I think I need an updated driver, but the HP Support Assistant shows nothing available. Any hints?

1 person had the same question
2 REPLIES 2

‎01-30-2020 12:38 PM - last edited on ‎07-16-2026 12:45 PM by Moderator

HP Recommended

@LeslieL 

 

What EXACTLY is your Pavilion Laptop 15-ck0xx  ?  Please use the following instructions to find out the model/product of your machine:


           https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎01-30-2020 12:49 PM

HP Recommended

No error messages. No special software. Just crappy audio.

Model infoModel info

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