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‎09-13-2017 11:09 AM

HP Recommended
Product: ProBook 6550b

Previous version of Windows 10 worked fine, but yesterday's major update (12/09/2017 - Creators Update?) has caused the Speaker icon with a No Entry sign alongside to light up orange instead of green, and I can't discover how to make it turn off to normal.

 

Latest drivers were already installed for sound.

 

Any ideas?

3 REPLIES 3

‎09-13-2017 11:20 AM

HP Recommended

Hi:

 

The creator's update knocked out the audio in all of my PC's.

 

The only suggestion I can offer would be to reinstall the latest audio driver from your notebook's support page and restart the PC.

 

http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64107.exe

 

That's what worked for me on all of them.

 

If that doesn't work, another audio driver you can try would be this one.  Install and restart the PC.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

 

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‎09-13-2017 12:24 PM

HP Recommended

Hi Paul,

 

Unfortunately, both of your links only bring up the error message: "This app can't run on your PC".

 

Bill

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‎09-13-2017 01:59 PM

HP Recommended

I've just 'restored' my OS to the previous version of Windows 10 and my internal laptop speakers are working again!

 

Eureka! Beware updating to the latest W10 update!

 

Bill

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