Problem with Intel Smart Sound Technology OED

[Turbospeed1]

Hi everyone

I'm having problem with my sound driver on my notebook HP Gaming Pavilion - 15-cx0083tx.

After having sound driver upgraded , Device manager identified problem "code 10" on Intel (R) Smart Sound Technology (Intel(R) SST) OED.

Device version 10.23.0.1789, dated 02-Aug-18.

I cannot even roll back drivers. My computer is muted now.

Does anybody have the solutions?

Sincerely thanks...

[Jeet_singh]

@Turbospeed1,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand that you have issues with audio on your computer. I’ll be delighted to assist you with this. 🙂

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

When did it stop working?

Did any software app or update cause this to happen?

Have you checked for the error code 10? If you haven't please go through this support document.

We also need to isolate the issue to being a hardware or software related?

Have you tried to check if there is sound coming from headphones or external speakers?

In the meantime, let's try these steps here: 

If the issue occurred after a recent software update, then I would suggest here is to perform a System restore to a good known working date before the issue started: HP PCs - Using Microsoft System Restore (Windows 10, 😎

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

If the issue persists, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select Component tests.

• Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

If the audio test passes then the evidence indicates towards a software issue. In that case, you may perform the steps as described in detail from this link: HP PCs - No Sound on HP Computer. 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,