RE: Audio Problems with Zbook studio since W10 1703

[Residentx10]

I upgraded recently to Windows 10 1703. I've been having audio problems ever since. 

When I use skype for business or when I visit site through my various browsers the audio will not play through my earplugs/headset but only through my speaker audio. 

Sites like USATODAY.com, use two channel audio and 1 stream comes through the headset and the other channel(ads) will stream to the the computer speakers.

How do I stop this?  Is there a way for me to change the audio device and use the other one with the laptop?  

[Residentx10]

Here's an image of my device manager:

[The forum has a bug and willl not allow me to upload photos]

[iomare · Accepted solution]

Hi,

Try downloading the latest driver for audio from here:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-studio-g3-mobile-workstation/893...

uninstall the audio controller driver in device manager (right-click on start and click on device manager) right-clcik on connexant high definition audio and click on uninstall. Now reboot the PC and install the downloaded driver.

Hope it helps,

David

[Residentx10]

Why would you not put this update into the support assistant that I have installed on my computer?

213MB really for an audio driver?

[banhien]

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@Residentx10 wrote:

Why would you not put this update into the support assistant that I have installed on my computer?..

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Hi,

HPSA will take a lot longer to download and may fail few times because the file is too big (believe me). Please download manually and install yourself.

Regards.

[Residentx10]

This worked thanks. My business is completely using softphones...this was a great aggravation, lol 

[iomare]

Your welcome.

Let us know if you need any further help.

All the best,

David

[Residentx10]

This problem isn't quite fixed with this driver. Some of the sites I visit still come through the speakers despite having headphones plugged in. How do I get you the info you need to fix/report this?