cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 4
152
Flag Post

Randomly no sound

HP Recommended
HP Spectre x360 13-ae014dx
Microsoft Windows 10 (64-bit)

This morning I was watching youtube at work. The sound was working just fine. Paused my video and stepped away for a few minutes. Came back and I now have no sound. Works just fine with headphones or plugged into some speakers. I have uninstalled the audio drivers and reinstalled them from the HP website. I used the HP Assistant to test them and I get no sounds whatsoever. I updated the BIOS and updated the software. I have also unplugged the battery and reconnected (i work for an electronic repair company, so this wasn't hard). Nothing is working. I can't imagine my speakers randomly went bad. There was no distortion to sound or any prior issues. When I go to Sound Setting > Manage Sound Devices... It shows "Disabled" underneath the speaker options. When I select Disable and then select Enable, it makes no change.

3 REPLIES 3
Highlighted
Author
New member
3 2 0 0
Message 2 of 4
Flag Post
HP Recommended

I now ran a hardware test and received the failure ID of 64P71A-9089LF-MFPUQK-21QE13

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,554 18,531 1,154 1,163
Message 3 of 4
Flag Post
HP Recommended

@JG271

 

Welcome to HP Community

 

This is an Audio Failure and Hardware issue. Please contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you 


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

This morning the speakers worked again just fine. So I thought maybe it was just a random coincidence. After using them for about 5 minutes, they stopped again. The speakers didn't sound like they themselves were going bad, so do you think this is a motherboard issue?

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation