cancel
Showing results for 
Search instead for 
Did you mean: 
LRB8
New member
1 0 0 0
Message 1 of 4
161
Flag Post

Re: Audio driver issues envy 15m-ee0013dx

HP Recommended

I am having the exact same issues with a brand new computer. The only reason I bought this computer was for my kids to do their zoom meetings for school. I have had the sound and microphone stop working accompanied by the loud buzzing sounds described in the other post. I took the laptop to a registered HP service center and was told there was no problem. I am on the verge of buying a different computer if this can not be fixed. This should not be happening with a brand new computer.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 2 of 4
Flag Post
HP Recommended

@brynquinlan @Mmac05 @LRB8

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Charles1971
Level 2
6 6 0 9
Message 3 of 4
Flag Post
HP Recommended

This is my temp fix.  Until HP send us the new Audio driver.  The best way is to disable AMD audio device from control panel.  Then use your headphone or USB microphone as an audio source.  I did try to reset to the audio device driver.  It is more stable than current version.  But it still happen "cannot find audio device" occasionally.   I need zoom meeting several times a day, very annoy, until I got the USB mic from amazon.

 

Charles

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 4 of 4
Flag Post
HP Recommended

@Charles1971

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation