Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
21 REPLIES 21
07-12-2020 10:06 AM
I followed the instructions and work perfectly.
My laptop is HP Pavilion – 15-cw1006nw.
The problem was only with downloading AMD drivers from the HP server to laptop.
In mid-download it ripped off the file.
But we managed this problem by downloading the file directly from the server to the server.
Thanks for the help.
07-14-2020 10:44 PM - edited 07-14-2020 10:45 PM
I have the same issue. After I uninstall both drivers and try to install the drivers you stated would I get the following warning: The driver is not supported on the OS version (10.0.18362). My model number is 6bt06ua. Please help with the correct drivers for my laptop. I use it for work and cant do my job without my speakers. If you need anymore info please let me know. Thanks!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community