03-19-2019 07:47 AM
Thank you for posting your query on HP Support Community,
What is the product number of your HP notebook? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you tried to uninstall and reinstall the audio drivers?
In the meantime, let's try these steps here:
Make sure that Windows Audio service is started.
a. Click Start, type services.msc and press Enter.
b. Double-click "Windows Audio" service.
c. Click the Log On tab.
d. Click Local System account, and then click OK.
e. Right-click "Windows Audio" service, and then click Start.
f. Follow the same steps for "Windows Audio Endpoint Builder" service.
If the issue persists, I would suggest here is to uninstall the audio drivers from device manager:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Please let me know if this resolves the issue, or if you require further assistance!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
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