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Akar0410
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Realtek Audio Driver MISSING!

HP Recommended
HP NOTEBOOK, LAPTOP-KR4CMDBN
Microsoft Windows 10 (64-bit)

Hello Community,

 

So the problem that i encountered just recently after the latest update for my windows 10 is that my Realtek Audio Driver is missing from the Sound, Video and games controller option in Device Manager. There is a red cross mark on the speaker option. Also in the output audio options there is no option for the system speakers and only it shows my headphone and other audio devices(e.g. my portronics sound drum) as the ones which are connected for audio in the sound controller option under device manager. Under audio troubleshoot, only the other external devices (like headphone and sound drum) related option is coming and not for the system speakers.

 

I cannot control my master volume settings, I have read online about this problem and many are suggesting to uninstall and the reinstall but i can't do that as there is nothing to uninstall. And finally the High Definition Audio Controller also has a yellow exclamation on it.

 

Any kind of help is appreciated. Thanking you in advance.

1 REPLY 1
KrazyToad
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Message 2 of 2
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HP Recommended

@Akar0410

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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