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ckzm24 Top Student
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Message 51 of 69
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Realtek Audio doesn't work with an 1809 update

i made an account just to thank you sir! it worked!!

shakey_hands Tutor
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Message 52 of 69
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Realtek Audio doesn't work with an 1809 update

I have the same problem as you outlined in your previous post 

"None of these seem to be a solution for me. 

1) Solution by Schidakov : Rollback the SST drivers : I dont have that option (greyed out)

2) Solution by DaveArnold78 : Right click, select Update Driver, Choose browse from computer. Ok I browse... where? what files? Unclear.
I tried reinstalling the Realtek drivers from HP, number SP089052 , it ends in error "Install Realtek HD Audio Driver" , error -0001, No driver supported in this driver package."

I followed the link you gave. I am an amature at computer 'hacking' 'reprograming' 'terminal inputing' whatever you want to call it.  Also i am totally new to windows and all this bussiness of driver install and whatever is crazy talk to my OSX mind. 

Can you expain the process you did please? i am concerned about screwing up something important. 

Thanks heaps 🙂

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margaretrodney Student
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Message 53 of 69
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Realtek Audio doesn't work with an 1809 update

Your fix does not work.  The option is not present in device manager

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CrimsonOmen Tutor
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Message 54 of 69
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Realtek Audio doesn't work with an 1809 update

@Shakey_hands :

Thats an older post of mine, I updated what I did in a follow-up post a couple of pages later, just for ease of use I'll paste it here again:

 

The original solution wasn't helping for me, so what I did was to go the original website of Realtek , it's here :
http://www.realtek.com/
Choose downloads > High definition audo codecs (checkmark) > and choose the 64 bit driver at the top of the list. This should make your sound work again, it did for me at least.

Also this morning I downloaded this , the link Shun_Ryu15 prodived :
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81928.exe


And applied that to get the Omen / Bang & Olufson control panel back. Hopefully this works for you!

---

This techworm article might also work :
https://www.techworm.net/2018/10/no-audio-output-device-is-installed.html

ElaineJJackson Top Student
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Message 55 of 69
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Realtek Audio doesn't work with an 1809 update

Hi - I have the same problem, have been trying to fix it via DM's on Twitter from HP Support but it can take half a day to get a response.  I was instructed to go to View & Select Devices  by connection on the device manager and to expand PCI Express Root Complex - I don't have a PCI Express Route Complex Listed there, only under 'Devices by type' and it isn't expandable. What do I do now? I tried to do a screen grab of what i do have but it won't let me. 

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ElaineJJackson Top Student
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Message 56 of 69
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Realtek Audio doesn't work with an 1809 update

Thank you SO much, CrimsonOmen -  I downloaded it from Realtek using your link,  and my audio is back - wonderful!! 

DeanJH Top Student
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Message 57 of 69
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This is truly the fix. The SST Driver was bad and caused other drivers to not work. The problem was that my headphone jack and the internal speaker was not recognized. Once I deleted the driver and removed it from the storage the manager auto recognized the speakers. I had tried everything except rolling the computer back to a previous build and a factory reset. Thank you, Thank you, Thank you for taking the time to post your fix. You are awesome!

Tamahist Honor Student
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Message 58 of 69
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Realtek Audio doesn't work with an 1809 update

Hi,

 

Microsoft installed intel sound driver couse your realtech sound card doesn't work properly. So you have to unstall the driver with software and install realtech sound driver and you are done 🙂

 

Thanks and regads.

Abdullah

Regards.

Abdullah Kılıç
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DavidBlakey Top Student
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Message 59 of 69
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Realtek Audio doesn't work with an 1809 update

You can just delete all those unnecessary drivers and install the latest one? Those are from the auto-updates. You just didn't notice. OS like LInux and Microsoft allows you to autoclean unnecessary files through their built-in software. 

Tech guy, geek, blogger at Hottoner.com.au - digital creative in a nutshell. Deals with printers, inks and toner cartridges. Need more experience with 3D printers.
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miarosney Honor Student
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Message 60 of 69
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Realtek Audio doesn't work with an 1809 update

well just buy a different computer 

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