-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Audio
- Realtek Microphone no longer working

Create an account on the HP Community to personalize your profile and ask a question
04-18-2020 03:15 PM
My internal microphone, through Realtek Audio, is no longer working. It worked seamlessly for the initial 3 months of having the laptop and hasn't worked since. My sound/speakers (also Realtek Audio) are working fine, it is just the microphone. I have make sure all updates are completed, done troubleshooting steps using HP Virtual Assist, and confirmed updates/testing in HP Support Assist. Please help with any resolution to repair.
04-21-2020 04:39 PM
@Amber3912 I have a few steps to help you out:
The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.
-
In Windows, search for and open Control Panel.
-
Click Troubleshooting.
-
Under Hardware and Sound, click Troubleshoot audio recording.
NOTE:
Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.
-
The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.
-
Select the device you want to troubleshoot, and then click Next.
-
Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.
-
If the problem persists, continue to the next step.
We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:
- Open Settings from your start menu.
- Click on Privacy in order to access all your privacy settings.
- Select Microphone from the left pane and then click the Change button.
- Now, turn on the microphone for this device.
- Turn on Allow apps to access your microphone.
- Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
- Repeat the same exact steps but for your webcam this time.
If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.
- Open device manager, the fastest way is through the search bar:
- Open ‘Audio Inputs and Outputs’
- Left-click on your recording device.
- In the menu that opens up Click ‘Uninstall’.
- delete the driver. click apply/OK and then, restart the pc.
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
04-23-2020 01:55 PM
@Amber3912 Is there a way you can borrow an external headphone with microphone and check if that works fine?
Also, test the same using the windows 10 recorder: click here for steps
Keep me posted
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
04-23-2020 07:40 PM
@Amber3912 I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.